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PARENTS

Across our Federation, our aim is to be at the heart of the local community, providing an outstanding education for local children and preparing them fully for adult life in British society. We believe that central to our success is the development of strong relationships with parents and local community groups.

Over the coming months, we want to provide learning opportunities for the whole community and build on our achievements to date.

If you have any suggestions for how we can further develop our parental partnerships, please see a member of the school’s Leadership Team. Appointments can be made by contacting school’s Main Office.

For our prospective parents please click on the Admissions Link and you will find up to date information about our schools’ Admission Policy.

Complaints Procedure

Across the Altmore & Lathom Schools Federation, we aim:

  • to provide a happy, secure, well organised and stimulating environment where all children, pupils and staff can work and learn together in an atmosphere of mutual trust and respect and where children and pupils can learn to be tolerant, courteous and considerate to others
  • to provide an education of exceptional quality which promotes the highest possible standards of learning for every child
  • to provide a broad and balanced curriculum to help and guide each child/pupil develop his/her full potential through a range of skills, knowledge and practical play and investigation activities
  • to promote and encourage children’s/pupil’s independence and confidence
  • to recognise the individuality of each child/pupil and cater for individual needs
  • to provide equal educational opportunities and experiences to all children/pupils regardless of disability, race, religion or gender
  • to teach and foster the development of good working habits, an enquiring mind and self- discipline and to encourage children/pupils to take pride in their work, themselves and the school
  • to enrich the lives of our children/pupils through fostering respect and understanding of the many cultures represented in our schools
  • to encourage children/pupils to believe in themselves and to participate and support each other as active members of our community
  • to foster a caring environment where all children/pupils learn to respect the school’s property and that of others

If you wish to make a complaint, please tell someone and we will try our best to resolve any situation. Our procedure is very straightforward.

In order to investigate your problem or complaint we need to know:

  • when and where the incident/s happened
  • who was involved
  • what happened
  • what you would like to happen as a result of your complaint

Stage 1: Talk to your child’s teacher

First of all, make an appointment to see the class teacher. The class teacher will know your child well and know the details of any incident about which you may have a concern. Please do not try to see the teacher during the school teaching day when they are taking or preparing lessons. It is hoped you can reach an agreement that satisfies you and the school. If you cannot, then please go to Stage 2.

Stage 2: Meet a Senior Teacher

This can only happen if you have been through Stage 1. The school office will arrange for you to meet with a senior member of staff, who will investigate the complaint. It is hoped you can reach an agreement that satisfies you and the school. If you cannot, then please go to Stage 3.

Stage 3: Meet with the Head of school/Headteacher

This can only happen if you have been through Stages 1 and 2. However, we do recognise that some complaints may go straight to the Headteacher because of their nature or seriousness. The school office will arrange for you to meet with the Headteacher, who will investigate the complaint. The school will then write to you within five working days of the meeting, setting out its response. It is hoped that the decision will satisfy you. However, if you are still not satisfied, please go to Stage 4.

Stage 4: Go to the Governors

This can only happen if you have been through stages one, two and three. If you feel that your complaint has not been properly dealt with, you should write to the Chair of Governors, Mr Gary Strutt, within ten working days of getting the headteacher’s decision, with details of the complaint. This should be through the school office.

A committee of governors will review your complaint. Afterwards, they will write back telling you their decision. This stage should take no more than 15 working days to complete.

Informal stage
Once we have received your complaint we will look into it and respond within 10 days. If the complaint is not resolved by this informal process or is very complicated then you may wish to start the formal complaints procedure.

Formal stages
When you receive our first response you may feel that your complaint has been satisfactorily resolved. However, we will include a copy of our complaints procedure in our first response so that you can pursue your complaint further. The formal complaints procedure has two parts:

1. an investigative hearing
2. an independent review

Unless there are delays over which the Altmore & Lathom Schools Federation has no control, then these stages will be strictly time-limited. Our aim is to answer all complaints as quickly as possible.

If the complaint cannot be resolved it may be necessary to forward it to the Governing Body via the Principal Officer for Governing Bodies’ Administration at:
CYPS, London Borough of Newham,
1000 Dockside Road,
Royal Docks,
London,
E16 2QU